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(888) 929 9355

Satisfaction Guarantee

Our Body Well Certified Therapist™ Guarantee gives you peace of mind that you won’t find anywhere else.

BodyWell Mobile Massage Therapy Satisfaction Guarantee

The Body Well Certified Massage Therapist™ Guarantee

Finding random mobile massage therapists is not that hard. Finding the good ones; those who are genuinely talented, reliable, professional and friendly… that takes time, effort and experience. This is how Body Well distinguishes itself from the competition. We work hard to recruit only high-quality licensed massage therapists. Our goal has always been to build long term relationships with our clients, and we can only do this by providing consistently good service to everyone. We’re so confident that we’ve implemented our Body Well Certified Therapist™ Guarantee, giving you some peace of mind that you won’t find anywhere else.

How Does it Work?

We want to score a perfect 10 every time, and many times we do! But when it comes to judging a massage, which is so personal and subjective, one person’s 10 is another’s 6.

Therefore, if after your in-home massage you feel that our therapist has failed to meet a basic satisfaction level (scoring a “5” or less on a quality scale of 1 to 10), we will offer you another in-home massage with a different therapist for half off the regular price.*

We value your honest feedback and will use it to improve the quality of our service.

The make-up massage’s fee will be 50% of the list price for any given service received. If applicable, any dollar amount discounted off the original massage will be added to the total. Clients in more distant areas from our central service region may incur a small travel fee normally covered by Body Well. Body Well management reserves to right to decline to provide additional services under this guarantee to clients who have: been reported to be inappropriate or disrespectful towards a therapist of staff member, or who management believes to be pursuing the discounted massage in bad faith, or for any other reason at its discretion.

*Residential clients only. Must be scheduled within 30 days or original booking. Survey must be completed within one week of original service date. “Make up” massage bookings subject to availability and holiday blackouts.

Our Commitment

At Body Well Mobile Massage we are committed to your satisfaction and total professionalism from start to finish. We are owned and operated by a veteran massage therapist with prior corporate management experience whose mission has always been to elevate the customer experience in procuring on-site massage services.

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FAQs

Questions? Check our answers to common questions or start a chat with one of our friendly representatives. Calling is usually easiest (yes we have dedicated real live people to answer your call!). We look forward to being of service to you!

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Feedback

Your feedback is very important to us! By nature of our mobile massage business, we can not directly supervise most services. Customer feedback helps us to continually improve and feature the “cream of the crop”. We currently have an A+ rating from the Better Business Bureau!

Let's Talk

If ever you are not completely satisfied or have any issue, we welcome you to contact us and we’ll do our absolute best to set things right. These values have helped us grow year after year with our valued loyal customers keeping us at the head of a growing pack!

your wellness journey starts with bodywell

Our hand-picked Body Well Certified Therapists® travel to your home, hotel, office or event 7 days a week, morning noon and night. One of our dedicated staff members is always here to help you and facilitate mobile massage therapy service any day or evening of the week.