Frequently Asked Questions

We are massage therapist-owned and operated. We personally vet every therapist through comprehensive screening. We provide high-touch customer service with real people available by phone. We build long-term relationships with clients rather than facilitating one-time transactions. We handle all insurance billing and complex payment arrangements.

We provide injury recovery and special needs massage nationwide. Corporate chair massage and in-home spa massage are available in Florida and the Washington DC metro area.

For injury and special needs services, we serve approximately 95% of locations nationwide. Very remote areas may have limited availability. Call us to confirm coverage in your specific location.

Therapists are available seven days a week, mornings, afternoons, and evenings. Our customer service team is available 9 AM to 9 PM Eastern Time, seven days a week.

Call (954) 496-2503. We’re available 9 AM to 9 PM Eastern Time, seven days a week. You can also use the contact form on our website.

Contact us for a free claim review. We’ll explain what you need and walk you through the steps to get a prescription from your doctor.

Coverage varies by policy. Auto injury policies may have benefit limits like $10,000 in total medical expenses. Workers compensation typically doesn’t have session limits. We verify your specific coverage before starting treatment.

Most out-of-pocket costs are covered when insurance authorizes treatment. We handle billing directly with insurance carriers. For workers compensation, there are no co-pays. For auto injury, coverage depends on your specific policy terms.

No. Florida law prohibits massage therapy for auto injuries. We provide auto injury massage services in all other states.

We accept workers compensation claims in New York only for federal employees through OWCP (Office of Workers’ Compensation Programs). We do not accept New York state workers compensation.

We treat auto accident injuries and workplace injuries when prescribed by a doctor. Common conditions include whiplash, back pain, neck pain, soft tissue injuries, and chronic pain from accidents or workplace incidents.

No. Massage therapists look at the body as a whole. We incorporate treatment of the injured area within a full-body approach. Everything in the body is connected, and overall relaxation supports healing.

Yes. Patients with chronic conditions can continue treatment for extended periods, sometimes years, as long as insurance authorization continues.

Yes. We work with trusts, legal guardians, and family members who manage finances for individuals receiving care. We accommodate complex payment arrangements.

Yes. For special needs and homebound services, gratuity is included in the session price.

Rates may vary based on accessibility and parking in certain locations. We discuss any additional fees before scheduling.

We recommend scheduling appointments on the quarter hour. This allows about four people per therapist per hour. We can also use a looser coordination method where someone manages the flow of employees.

For corporate chair massage in Florida and DC, pricing starts at $99 for one hour or $75 per hour for bookings of two or more hours. A 15% gratuity is typically added.

We recommend scheduling flexible people for the first hour of appointments. This allows rescheduling to later time slots if unexpected delays occur, without disrupting everyone’s schedule.

Yes. If you want to try a different therapist, we’ll arrange that. We want you to feel comfortable and benefit from ongoing care.

Your therapist arrives at your scheduled time with all necessary equipment. They’ll discuss your condition and treatment goals. The session includes professional therapeutic massage addressing your specific needs.

Sessions are 60 minutes of hands-on massage. The therapist may arrive a few minutes early to set up equipment.

No. Therapists bring a massage table, linens, oils, and all necessary equipment. You just need a space large enough for the table.

Yes. Every therapist carries professional liability insurance. We verify this coverage as part of our vetting process.

We use a multi-step vetting process. This includes verifying state licensing and professional liability insurance, evaluating reliability and professionalism, and assessing communication skills and responsiveness. We personally vet each therapist before they work with clients.

Yes. Body Well is not an anonymous referral app. We personally vet every therapist. All therapists are licensed and insured professionals who undergo our comprehensive screening process.

Experience levels vary. We evaluate each therapist’s qualifications, technique, and professionalism regardless of years in practice. Many therapists have worked with Body Well for over a decade.

Contact us directly to discuss cancellation policies. We understand that health issues and emergencies arise.

We do our best to accommodate urgent requests. Call us to discuss your situation and we’ll see what’s possible.

Call us at (954) 496-2503. We’re happy to answer any questions and explain how we can help with your specific situation.